1. Which of the following is the condition of formal negotiation?
- It is not pre-decided.
- It has a fixed agenda.
- Both the parties are not aware of the subject.
- All the above
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2. Which of the following is not a strategy of negotiation?
- Amicable environment
- Allowing concessions
- Planning of discussion
- Hostile behavior
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3. Which of the following does not belong to high context culture?
- Japan
- China
- India
- France
Answer :-
4. Which of the following does not belong to Maslow’s theory of human needs?
- Security and Safety
- Social Needs
- Ego Needs
- Financial Needs
Answer :-
5. Which of the following statements is correct about culture?
- Culture should be static in nature
- Cultural norms should be illogical
- Culture represents identity and community
- Cultural practices harm one’s identity
Answer :-
6. Mexicans, Asians and members of other high context culture are not concerned with social harmony and saving face.
- True
- False
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7. Honesty and reliability are the qualities of a negotiator.
- True
- False
Answer :-
8. Planning, Organizing and Coordinating are necessary for communication in any organization.
- True
- False
Answer :-
9. Grapevine communication is a kind of informal communication.
- True
- False
Answer :-
10. Culture does not teach people about their behavior and way of living.
- True
- False
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NPTEL Soft Skills Week 4 Assignment Answers 2023
Q1. ________ is one of the five C’s that hampers the right attitude of communication.
Counselling
Contending
Answer:- b
Q2. Who said it about culture and communication, ‘Culture is a code…. Communication requires coding and symbols that must be learned and shared”? ____.
- Matthew Arnold in ‘Culture and Anarchy’
- Alfred Smith in ‘Communication and Culture’
Answer:- b
Q3. BATNA, WATNA and ZOPA are related to _ skills.
- Negotiation
- Social
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Q4. The most acknowledged style for a successful negotiation is .
- Purple
- Red
Answer:-
Q5. People from _____ use poetic language in dealing with the customer.
- North-America
- Arabs
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Q6. We should move from ethno-centrism to .
- Ethno-relativism
- Euro-centrism
Answer:-
Q7. What is the full form of BATNA?
- Best Agreement Technique for negotiation and Agreement
- Best Arrangement Technique for negotiation and adoption
- Best Alternative to a Negotiated Agreement
- Best Acquisition Technique for Navigation and Advancement
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Q8. What does organizational communication represent?
- Feedback
- Replication
- Transmission
- All of the above
Answer:-
Q9. Which among the following is not an element of culture?
Ritual
Identity
Language
Diplomacy
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Q10. On the negotiating table you should __.
strictly follow the planning that you made before the negotiation
be prepared for the unprepared condition
ask the negotiator to cancel the negotiation
all of the above
Answer:-
Q11. If you find that a deadlock during the negotiation, then how will you handle it?
I will become confrontational
I will explain the consequences.
I will use the ethical aspect of the agreement.
Both B&C
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Q12. Why does learning about cultures becomes essential for a professional in an
organization?
It deviates the professional from the given target.
It helps in planning different strategies for different communities.
It helps to understand the heterogeneity of different social groups.
None of the above
Answer:-
Q13. Which among the following are not true about culture?
- Culture represents identity and other social discrimination.
- People belonging to low cultural contexts are supposedly rational.
- Cultural studies can be ignored as it does not impact the handling of customer directly.
- Becoming cross cultural means denying the dynamic aspect of culture.
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