NPTEL Design Thinking - A Primer Week 2 Assignment Answers 2024

NPTEL Design Thinking – A Primer Week 2 Assignment Answers 2024

1. What type of problems is the Multi-Why Analysis particularly effective in addressing?

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NPTEL Design Thinking – A Primer Week 2 Assignment Answers 2024 NPTEL Design Thinking – A Primer Week 2 Assignment Answers 2023

Problems requiring extensive statistical data
Simple problems with clear and obvious causes
Complex problems but with known root cause
Problems with unknown or unclear root causes

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2. Which of the following is the best way to resolve conflicts in the Design Thinking process?

By avoiding conflicts altogether
By finding solutions that satisfy all parties involved
By accepting that conflicts are inevitable
By focusing on customer’s interests

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3. Who coined the problem-solving method known as 5 Why?

Apple in the 1980s
Toyota in the 1970s
Google in the 2000s
Microsoft in the 1990

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4. In the Four Noble Truths, Samudaya is to find out the reason for suffering. In the Design Thinking context, what is it?

Analyze
Define
Introspect
Anatomy

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5. What is the graphical representation in the Analyze phase of Design Thinking called?

Histogram
Pie Chart
Element-Name-Value
Line Graph

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6. Why is conflict essential in storytelling?

Conflict makes stories longer
Conflict creates interesting characters
Conflict adds excitement and engagement
Conflict helps in resolving issues faster

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7. In the example of Porthos and his tailor, what is the conflict of interest?

Porthos wants fashionable clothes, but the tailor cannot deliver on time
Porthos wants to be measured without being touched, but the tailor needs to touch him to measure
The tailor wants to charge a high price, but Porthos wants a discount
The tailor wants to use a measuring tape, but Porthos wants to be measured visually

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8. What is the conflict of interest in the problem posed by Hershey’s regarding transporting chocolates?

Hershey’s wants to transport chocolates, but the chocolates melt in high temperatures
Hershey’s wants cheap packaging, but cheap packaging cannot withstand high temperatures
Hershey’s wants to use costly materials, but costly materials are difficult to assemble
Hershey’s wants to transport chocolates, but the chocolates are too heavy to carry

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9. How does the conflict of interest analysis help in the design thinking process?

By identifying the optimal solution that maximizes conflicts
By providing a visual representation of test parameters
By highlighting the need for creative problem-solving
By ensuring that the proposed solutions address the root cause of conflicts

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10. A restaurant is receiving customer complaints about slow service during peak hours. The manager conducts a Multi–why analysis and discovers that the root cause is understaffing during busy times. What is the potential impact of addressing the root cause identified in the Multi–why analysis?

Improved customer satisfaction and loyalty
Higher prices for menu items to cover costs
Increased advertising to attract more customers
Expansion of the restaurant to accommodate more tables

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NPTEL Design Thinking – A Primer Week 2 Assignment Answers 2023

1. What role does the “Empathy” phase in design thinking play in the Multi-Why analysis?

It helps identify superficial symptoms
It guides the formulation of hypotheses
It ensures a linear approach to problem-solving
It provides a deep understanding of user perspectives

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2. Why is it important to ask “Why?” multiple times in the analysis?

To confuse stakeholders and competitors
To demonstrate expertise in problem-solving
To explore various perspectives and insights
To speed up the decision-making process

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3. As a design thinking practitioner, you are leading a team tasked with improving the user experience of a mobile banking application. Users have been complaining about frequent crashes of the app. To address this, you decide to apply the Multi-Why analysis. After multiple iterations of asking “Why?” you determine that the root cause of the crashes is memory leaks in the app’s code. How does the Multi-Why analysis contribute uniquely to this situation compared to conventional issue-fixing methods?

It ensures immediate removal of the app from the store.
It helps pinpoint a specific line of code responsible for crashes.
It fosters cross-functional collaboration among team members.
It delves beyond surface symptoms to identify fundamental causes.

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4. What is the primary purpose of “How Might We” (HMW) questions in the design thinking process?

To assign blame for a problem.
To provide immediate solutions to a challenge.
To reframe problems as opportunities for innovation.
To narrow down the focus of a project.

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5. Which of the following best describes the relationship between Multi-Why analysis and How Might We questions in the design thinking process?

Multi-Why analysis is used in isolation, while HMW questions are for group discussions.
Multi-Why analysis replaces the need for HMW questions.
Multi-Why analysis helps identify problems, and HMW questions reframe those problems into opportunities.
Multi-Why analysis and HMW questions serve the same purpose and can be used interchangeably.

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6. Why is addressing conflict of interest crucial in the design thinking process?

It speeds up the design process by avoiding in-depth analysis.
It helps eliminate all disagreements and challenges among team members.
It ensures a balanced solution that benefits all stakeholders.
It guarantees that the provider’s perspective always takes precedence.

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7. In the Design Thinking methodology, where is the conflict of interest or ENV model used?

Ideation module
Analysis module
Prototyping module
Implementation module

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8. Describing a conflict is important before generating ideas in design thinking. With the context of Conflict of Interest, select the odd one out from the following options.

It helps make the customers feel heard and valued.
It ensures that customers’ complaints are addressed promptly.
It provides a deeper understanding of the underlying issues.
It helps develop innovative solutions without any analysis.

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9. While conducting design thinking during a project, the team is generating “How Might We” (HMW) questions. However, they notice a potential conflict of interest between the customer’s desires and the company’s financial goals. How should they approach this conflict while crafting HMW questions?

Prioritize the customer’s perspective exclusively in the HMW questions.
Incorporate both customer needs and the company’s goals in the HMW questions.
Ignore the conflict to ensure unbiased ideation.
Choose HMW questions that align only with the company’s financial objectives.

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10. A design team is using the Multi-Why analysis to uncover the root cause of declining user engagement on their platform. They find that there’s a conflict of interest between different user groups. How should the team use the Multi-Why approach to address this situation?