NPTEL Project Management : Planning, Execution, Evaluation and Control Week 7 Assignment Answers 2024

1. Outsourced projects are susceptible to conflicts since people are unaccustomed to working together. Which of the following is a primary control mechanism for dealing with and resolving problems?

a. Arbitration
b. Escalation
c. Collaboration
d. Mediation
e. Regulation

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2. Which of the following is the BEST way to ensure that cohesion and cooperation are not undermined and the parties involved will be satisfied when the project is complete?

a. Long-term outsourcing relationships
b. Good negotiation practices
c. Well-established conflict management processes in place
d. Frequent review and status updates
e. Fair and incentive-laden contracts

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3. In regard to outsourcing, the MOST effective way to avoid problems with schedules and deadlines is to

a. Develop detailed schedules.
b. Hold frequent status reviews.
c. Add a penalty clause to the contract.
d. Hold frequent conversations with the outsourcer.
e. Build extra time into the schedules that the outsourcer is not aware of.

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4. What does the acronym BATNA stand for?

a. Best alternative to a negotiated agreement
b. Be able to negotiate an agreement
c. Better ability to negotiate an agreement
d. Best ability to have a negotiated agreement
e. Better agree than no agreement

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5. What is the fundamental difference between a fixed-price and a cost-plus contract?

a. On fixed-price contracts partnering is used while it is not used for cost-plus contracts
b. On fixed-price contracts macro estimates are used while micro estimates are used for cost-plus contracts
c. No scope changes are made on fixed-price contracts while scope changes are allowed for cost-plus contracts
d. On fixed-price contracts the cost is set in advance while for cost-plus contracts it is established after the project is completed
e. On fixed-price contracts contractors are used while on cost-plus contracts no external contractors are used

Answer :-

6. Customer satisfaction can be quantified by

a. Perceived performance divided by actual performance.
b. Actual performance divided by expected performance.
c. Perceived performance divided by expected performance.
d. Actual performance divided by perceived performance.
e. Expected performance divided by actual performance.

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7. Which of the following is suggested as the best target for a customer satisfaction ratio?

a. 1.00
b. 1.05
c. 1.10
d. 1.20
c. 1.50.

Answer :-

8. When considering principled negotiation, keeping focus on the issues even when people become upset, frustrated, and even angry is an example of

a. Separating people from the problem.
b. Being honest and forthright.
c. Focusing on interests, not positions.
d. Inventing options for mutual gain.
e. Using objective criteria.