NPTEL Soft Skills Week 6 Assignment Answers 2024
1. Which of the following should be avoided while writing an adjustment letter?
- Avoid blaming the customer
- Avoid making unrealistic promises
- Avoid professionalism
- Avoid empathetic language
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2. Which of the following are the goals of an adjustment letter?
- Regaining customer’s confidence
- Rectification of the wrong
- Regaining the profit
- Disturbing the customer
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3. While concluding a sales letter which of the following should be avoided?
- Convincing tone
- Negative Endings
- Larger than life claims
- Positive note
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4. Which of the following are the functions of a business letter?
- To provide expensive means of communication
- To hide evidence of transactions
- To promote new products
- To strengthen the rapport
Answer :-
5. Which of the following are the characteristics of a Modified block format?
- Address, subject line and salutation are aligned with the right-hand margin.
- The paragraphs in the body are blocked.
- Date, complimentary close and signature are placed between left -hand margin and center of the page.
- Address, subject line and salutation are aligned with the left-hand margin.
Answer :-
6. _______is a document used to describe the happenings of the meeting.
- Agenda
- Minutes
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7. ________is used to inform the members about the time, date, venue and agenda of a meeting.
- Reference Latter
- Notice
Answer :-
8. _______is used to inform the members in advance about the matter to be discussed in the meeting.
- Minutes
- Agenda
Answer :-
9. In a full block format date, salutation, complimentary close and signature are placed on the_______side.
- left
- right
Answer :-
10. In a business letter written in_______format, the attention line is also written in capital letters.
- semi-block
- simplified
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